Terms & Conditions

1.1. These "Terms of Use" (hereinafter referred to as the "Terms") apply to all "Users" (hereinafter referred to as the "Buyer", "You", "You") of this "Website" (hereinafter referred to as the "Website", "Online Store") of "VS PRO" SIA, Reg.Nr.: 40103207901, Address: 2b. Kengaraga str., Riga, Latvia, LV-1063 (hereinafter referred to as the "Seller", "We", "Our").
Before ordering, carefully read the Terms. We may alter the Terms from time to time, please re-read them before you make a second purchase.

1.2. We receive and process Orders placed by the Buyer. Before the Distance Contract is concluded, the Seller may verify Product availability, the accuracy of the price and specifications, the feasibility of delivery, the payment and delivery method, and other material circumstances relevant to fulfilment of the Order. The Seller’s obligation to transfer the Product arises after the Distance Contract has been concluded in accordance with the applicable Distance Contract.
You can place an Order in our store 24 hours a day, 7 days a week, except during maintenance or technical interruptions.

1.3. You are accountable for the accuracy of the information when placing the Order or contacting the customer support service. You confirm that you are no younger than 18 years old, and also undertake not to take any actions directed against the safety of the Website.

1.4. We are not liable for inaccurate, incomplete or erroneous data that you have provided. The Buyer must ensure that the contact details provided, including the e-mail address and telephone number, are accurate and kept up to date, and that messages sent by the Seller can be received.

1.5. In carrying out the Order, you agree that we can entrust the execution of the Agreement to a third party, for example, for the delivery of an order, while remaining responsible for its execution.

1.6. By using the Website and/or placing an Order, You confirm that You understand and agree to comply with these Terms. Placing an Order and accepting these Terms does not in itself constitute acceptance of the Order by the Seller or conclusion of a Distance Contract; the moment of conclusion is determined by the applicable Distance Contract.

1.7. The Buyer confirms acceptance of these Terms when placing an Order on the Website, including without logging in, or when submitting an Order to the Seller by telephone or e-mail. Such acceptance of the Terms does not constitute acceptance of the Order by the Seller.

1.8. By placing an Order, the Buyer submits an offer to the Seller to conclude a distance contract and confirms acceptance of these Terms. The Terms form an integral part of the applicable agreement. The versions of the Terms and agreement in force when the Order was placed apply to that Order. Subsequent amendments do not apply to an agreement already concluded unless separately agreed by the parties.

• Consumer agreement
• Business agreement

2.1. The subject of these Terms is to enable the User to purchase Goods presented in the Online Store catalogue for personal needs or for economic or professional activities.

2.2. These Terms apply to all types of Goods and services presented on the Website, while such offers are present and available for ordering in the Online Store catalogue.

3.1. The Buyer places an Order in accordance with the procedure described in the "How to buy" section of the Website. The Order placed by the Buyer constitutes an offer to conclude a Distance Contract on the terms specified in the Order.

3.2. After an Order is placed, the Buyer may receive an automatic acknowledgement of its receipt. Such acknowledgement only confirms that the Seller has received the Order and does not constitute acceptance of the Order or confirmation that a Distance Contract has been concluded.

3.3. Before the Distance Contract is concluded, the Seller may verify the availability of the Product from the Seller, supplier or manufacturer, the accuracy of the Product price, description and specifications, the feasibility of delivery, the information required to fulfil the Order, the payment and delivery method, and the existence of any other objective impediments to fulfilment of the Order.

3.4. Before the Distance Contract is concluded, the Seller may reject all or part of the Order in the cases and according to the procedure set out in the applicable Distance Contract, including where the Product is unavailable, delivery is impossible, a supplier fails to perform its obligations, there is a material change after the Order is placed in the supplier's purchase price or other supply terms that would cause disproportionate losses to the Seller if the Order were fulfilled on the original terms, there is a material technical, system or information error, an obvious error in the Product price, description, specifications, package contents, image or availability data, or there is another objective impediment to fulfilment of the Order. The Seller will inform the Buyer thereof without undue delay.

3.5. The Order is deemed accepted by the Seller and the Distance Contract is deemed concluded at the time and in the manner specified in the applicable Distance Contract. After the Distance Contract has been concluded, it may be terminated in whole or in part only in the cases and according to the procedure provided for in the Distance Contract and applicable law.

3.6. If an Order is paid for before it is accepted by the Seller, receipt of payment does not in itself constitute acceptance of the Order or conclusion of a Distance Contract. If an Order is rejected in whole or in part, or a Distance Contract is terminated, the amounts received by the Seller will be refunded within the time limits and according to the procedure set out in the applicable Distance Contract and applicable law.

4.1. The methods and approximate terms of delivery of the Goods are indicated on the Website in the "Delivery" section, which is an integral part of these Terms and also in the description of the Goods.

4.2. The availability of a delivery method during checkout does not mean that such delivery method is technically and physically suitable for all Products included in the Order. Before conclusion of the Distance Contract, the Seller may verify the compatibility of the selected delivery method with the Product, taking into account its dimensions, weight, quantity, transportation requirements, restrictions imposed by the carrier, collection point or parcel locker, and other objective circumstances. If the delivery method selected by the Buyer is not suitable for one or more Products in the Order, the Seller will inform the Buyer and may offer another available delivery method and the corresponding delivery cost. Such changes apply only after agreement with the Buyer. If the Buyer does not agree to the proposed delivery method or delivery cost, the Seller may reject the relevant Order or part thereof.

4.3. Upon delivery, the Order is transferred to the Buyer or to a third party, if this was agreed upon in written form with the Buyer.

4.4. In order to prevent fraud, when delivering a prepaid Order, the person delivering the Order has the right to request a document verifying the identity of the Recipient.

4.5. The delivery cost for each Order is calculated individually, taking into account information about the ordered Product, the weight, dimensions and quantity of the Products, the region and the delivery method, and is indicated on the Website when the Order is placed. If the selected delivery method requires additional verification or the delivery cost cannot be finally determined when the Order is placed, the Seller informs the Buyer of the applicable delivery method and its cost before the Distance Contract is concluded. Any change to the delivery method or cost applies only after it has been agreed with the Buyer.

4.6. The Seller's obligation to transfer the Goods to the Buyer is deemed to be performed at the time of delivery of the Goods to the Recipient by the courier or receipt of the Goods by the Recipient at the Post Office or at a pre-agreed place of issue of the Order (including at the self-service parcel terminal).

4.7. When acquiring the Order from the courier or at the point of issue, the Recipient has the right to inspect the delivered Goods and check them for compliance with the declared quantity, assortment and completeness of the Goods, and also check the service life of the delivered Goods and the integrity of the package.

4.8. The risk of accidental loss of or damage to the Product passes to the Buyer when the Buyer or a third party designated by the Buyer, other than the carrier, acquires physical possession of the Product. If the Buyer independently commissions a carrier that was not offered by the Seller to transport the Product, the risk passes to the Buyer when the Product is handed over to that carrier.

5.1. The Product price in the Online Store is stated in euros and includes the value-added tax (VAT) applicable to the displayed price, unless expressly stated otherwise. Delivery costs and other applicable charges are indicated separately before the Order is placed or determined in accordance with the applicable Distance Contract.

5.2. The Product price and applicable taxes may depend on the country of delivery of the Order. When the Buyer selects the country of delivery, the Product price and the total amount of the Order may be automatically recalculated taking into account the applicable value-added tax (VAT) rate and other mandatory taxes in accordance with the laws of the country of delivery and the tax rules applicable to the relevant transaction. The final Product price, applicable taxes, delivery costs and the total amount payable are displayed to the Buyer during checkout before the Order is submitted to the Seller.

5.3. Discounts, promotional prices and other special offers are valid for the stated period or while the stock allocated to the relevant offer lasts, unless the terms of the promotion provide otherwise.

5.4. If an obvious error in the Product price is identified before the Distance Contract is concluded, the Seller may reject the Order and offer the Buyer the opportunity to place or confirm the Order at the correct price. Receipt of payment at the erroneously stated price does not in itself constitute acceptance of the Order. If the error is identified after conclusion of the Distance Contract, the provisions of the applicable Distance Contract and applicable law shall apply.

5.5. The Seller may change prices on the Website at any time in respect of future Orders. A change in the price displayed on the Website does not change the price under a Distance Contract already concluded, except where expressly permitted by applicable law or agreed by the parties.

5.6. Available payment methods may depend on the Order amount, delivery method, payment verification results and other objective circumstances. The payment methods available to the Buyer are displayed during checkout.

5.7. For fraud prevention and payment security purposes, the Seller or an authorised payment service provider may request documents or information necessary to verify the payer’s identity and the legitimacy of the payment, to the extent permitted by applicable law.

6.1. A Buyer who is a consumer may exercise the right of withdrawal within the statutory period, generally 14 days from receipt of the Product, subject to the procedure and exceptions provided by the laws of the Republic of Latvia and the applicable Distance Contract.

6.2. The procedure for exercising the right of withdrawal and returning the Product, requirements concerning the condition of the Product, and statutory exceptions are described in the "Warranty and the Right to Return" section and in the applicable Distance Contract.

6.3. Refunds following withdrawal, rejection of an Order, partial cancellation or termination of a Distance Contract are made in the manner, by the method and within the time limits provided by the applicable Distance Contract and applicable law.

6.4. If the Buyer receives a gift, bonus Product or other tangible item free of charge in connection with the purchase of a particular Product, the Buyer must also return that gift, bonus Product or other item when withdrawing from the relevant Distance Contract, unless the terms of the applicable promotion or applicable law provide otherwise.

6.5. If a Product is sold as a single set, the Buyer must return all components of that set when exercising the right of withdrawal, unless applicable law provides otherwise.

6.6. When returning a Product, the Buyer must ensure that it is properly packaged, taking into account the nature of the Product and the selected method of transport, so as to prevent damage during carriage. To the extent permitted by applicable law, the Buyer is responsible for damage to the Product or any reduction in its value resulting from inadequate packaging during return shipment.

7.1. The Seller is liable to the Buyer to the extent provided by applicable law and the concluded Distance Contract. Nothing in these Terms limits mandatory consumer rights or any liability of the Seller that cannot lawfully be limited or excluded.

7.2. The Seller is not liable for losses resulting from incorrect, incomplete or late information supplied by the Buyer, improper use of the Product, failure to follow manufacturer instructions, unauthorised modification of the Product or use contrary to its intended purpose, provided such circumstances are not connected with non-conformity of the Product or another breach by the Seller.

7.3. To the extent permitted by applicable law, the Seller is not liable for inability or delay in performance caused by circumstances beyond its reasonable control, including disruptions affecting infrastructure, communications, payment systems, carriers, suppliers or public information systems.

7.4. The Seller is not responsible for the content or operation of external websites and third-party services linked from the Website, except where such liability is expressly imposed by applicable law.

8.1. We pledge to protect the privacy and security of our customers and visitors to the Website, including you.
Additional details regarding the Privacy Policy can be found in the "Privacy Policy" section, which is an integral part of these Terms.

9.1. The relations between the User / the Buyer and the Seller are subject to the provisions of the legislation of the Republic of Latvia.

9.2. If the User / Buyer has any questions or complaints, they may contact the Seller by telephone, e-mail or another method indicated on the Website. To enable a complaint to be reviewed, the Buyer must provide information sufficient to identify the relevant Order and the substance of the claim. If the Seller does not agree with a consumer claim, the Seller will provide a reasoned written response within the period prescribed by applicable law. Consumers may use the out-of-court dispute resolution and other remedies available under applicable law.

9.3. Recognition by the court of the invalidity of any provision of these Terms does not entail the invalidity of the remaining provisions.

9.4. The Online Store and the services provided may be temporarily, partially or completely inaccessible due to maintenance or other works or for any other technical reasons. The technical service of VS PRO has the right to periodically conduct the necessary maintenance or other works with prior notification to Buyers or without it.

10.1. The Seller periodically organizes various types of promotions/contests in which the buyer receives a gift from the Seller.

10.2. All Buyers who did not refuse to participate in the contest at the time of or after placing an order in our online store participate in the contest.

10.3. To participate in the contest, it is necessary to fulfill the conditions described in the section “Contest”, which is an integral part of the Terms and Conditions.

10.4. The Buyer may refuse to participate in the contests at any time by canceling the corresponding subscription in the Personal cabinet of our online store.

11.1. Products offered in the Online Store are sold by the Seller in its own name. The Website is not an online marketplace where different sellers independently offer Products to Buyers.

11.2. Paid boosting of a Product's position in organic ranking results is not used. Suppliers, manufacturers and other third parties cannot pay to obtain a higher Product position in organic results. If advertising or other paid placements are displayed on the Website, they are appropriately identified and distinguished from organic ranking results.

11.3. The order in which Products are displayed in categories, search results and other sections of the Website may be determined using automated recommendation technologies. Ranking may take into account, among other factors, Product availability and the possibility of placing an order, popularity and current demand, visitor interactions with Products, the visitor's inferred interests, similarity to previously viewed Products, availability of discounts, Product novelty, estimated delivery speed and other characteristics affecting the relevance of the offer.

11.4. The factors taken into account, their importance and the algorithms used may vary depending on the section of the Website, available data and other circumstances, and may be changed in order to improve the quality and relevance of results. Where the Buyer selects an available sorting method or applies filters on the Website, the order in which Products are displayed is determined taking into account the parameters selected by the Buyer.

12.1. We regularly review the Terms. Amendments are published on this page and apply to Orders placed after publication. Amendments do not apply to agreements concluded earlier unless separately agreed by the parties.
These Terms came into force and were last updated on 18.08.2026.