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Shipping

Our main condition is the anonymity of the purchase!

We understand your concerns and anxiety in regards to anonymity. Goods of intimate nature are a very personal purchase and no one would like to be in an embarrassing situation when receiving a parcel or make it public.

From the moment of placing the order and until the delivery of your order we use the bare minimum amount of your personal data and never use personal data when packing an order!

YOUR PERSONAL DATA

Your name (you can use a pseudonym) is necessary only so that our operator could contact you when specifying the details of the order.

This data is not sent to the delivery service.

Your address is needed for correct processing of the parcel.

The phone number and e-mail address are needed so that you will be notified of the successfully placed and processed order.

PACKAGING WITHOUT IDENTIFICATION MARKINGS

All our products are carefully packed in boxes and / or black film without any markings or logos of the store.

On the box or packaging, words such as "sex store, sex shop" and other information pointing at the contents will not be used anywhere.

We use scotch tape, film and bags without logos or other information indicating the affiliation of the package to the intimate goods store.

The entirety of your information is strictly confidential!

Delivery types

Shipping Service Company
icon_Piegade_ar_kurjeru
Pick up from customer service center
Maximum size: ∞
Maximum weight: ∞
Free of Charge
icon_Piegade_ar_kurjeru
By Express Courier
Maximum size: ∞
Maximum weight: 0.04 m3
Riga: 4.99 €
Big cities: 7.99 €
the price for a parcel weighing up to 5kg
Unisend LV . 'icon'
Unisend LV
Maximum size: 35 x 61 x 74,5 cm.
Maximum weight: 30 kg.
1.49 €
Omniva . 'icon'
Omniva
Maximum size: 39 x 38 x 64 cm.
Maximum weight: 30 kg.
2.49 €
DPD Paku skapis . 'icon'
DPD Paku skapis
Maximum size: 36 x 43 x 61 cm.
Maximum weight: 31.5 kg.
2.99 €
Latvijas Pasts nodaļa . 'icon'
Latvijas Pasts nodaļa
Maximum weight: 20 kg.
2.99 €
Circle K . 'icon'
Circle K
Maximum weight: 10 kg.
2.99 €
Latvijas Pasts pakomāts . 'icon'
Latvijas Pasts pakomāts
Maximum size: 38 х 38 х 58 cm.
Maximum weight: 30 kg
2.99 €
Venipak Pickup . 'icon'
Venipak Pickup
Maximum size: 0.04 m3
Maximum weight: 10 kg.
2.99 €
Venipak Locker . 'icon'
Venipak Locker
Maximum size: 39,5 x 41 x 61 cm.
Maximum weight: 30 kg.
2.99 €
Please note that in case of a large parcel adittional delivery costs may apply!

Additional services

Service of lifting and bringing the order into the room

Do you need to deliver a bulky order to your floor? Bring it into the room? Not a problem!
If you don’t have the opportunity to pick up and deliver your order to the necessary facility on your own, then for an additional fee you can order delivery to the room. Delivery service staff will help you inspect the order for possible external flaws and defects. If necessary, they can help resolve issues related to the return of the order. Please note that the delivery service with delivery to the room is carried out only on weekdays from 09:00 to 18:00 and does not include the connection and configuration of equipment.

Oversized goods delivery

Large sized orders – orders in which the total weight exceeds 10Kg or 150Cm in size (width, height, length).
If the order has been separated into smaller deliveries but at least one of the packages fits this description, then the whole order counts as a large sized order.
Large sized orders are never delivered for free and their cost is calculated by a different formula.

The name of the service Service costs
Service of lifting and bringing the order into the room From 9.99 €
Oversized goods delivery From 19.99 €
Need a gift wrap From 4.99 €
The name of the service Service costs
Service of lifting and bringing the order into the room From 9.99 €
Oversized goods delivery From 19.99 €
Need a gift wrap From 4.99 €

Frequently asked questions (FAQ)

When will my order be delivered?

Information about the date of delivery can be found on the site "Order information". When your order will be ready, you will receive a notification.

How to track my order?

The current order status can be seen in the “My orders” section of our website. It is possible to see past, present and future statuses of your order. Whenever something a status change occurs we send out a informative email.

How to find out when the courier arrives?

The courier will not come to you suddenly: he will definitely contact you in advance and specify the delivery time of the order. Orders are delivered on weekdays during business hours.

How do I change how my order is delivered?

By using a communication form or by email. In the email you should include your order number and the new specifications for the delivery.

How do I change the delivery date or delivery address?

By using a communication form or by email. In the email you should include your order number and the new specifications for the delivery.

When can I change the delivery date of my order?

Without any additional cost you can change the delivery date of your order before it is given to the courier. Once the orders status changes to “handed to courier”, you will need to pay an additional delivery fee when changing the date.

If I have changed the delivery date when the order is already on its way to me, what happens?

Since the order is already handed to the courier, you will need to pay for the delivery a second time. Please, follow your orders statuses so that you can plan when to receive it without any additional fees.

How do I find information about delivery times, methods and costs to my city?

On this page you will find a table with prices and delivery methods for all the cities. More detailed information about the delivery costs, dates and methods you will see when registering your order.

Where can I see the locations of all the delivery stations?

On the order details page will be a list of available locations.

I want my order to be carried into my home. Do I have to pay extra for this?

Yes. If you are unable to carry your order inside your house, we can do it for you, for an extra fee.

My order contains large or heavy items. Do I have to pay extra for delivery?

Yes. In cases, where, the order contains large or heavy items, you will be required to pay for a large sized order delivery.

I want my order to be left at my door with no contact with others. Is this possible?

If you wish to receive your order without contact then we advise you to choose delivery to a parcel station. In cases where the delivery is handled by a courier or a delivery point it is not possible to receive your order without contact.

How do I check my order when receiving it from a courier or at a delivery point?

First of all check the delivery box. It has to be in perfect condition. After that open it and check to see if all the items you ordered are inside and that none of them have deformations.

In case some items are missing or the box has been torn:
Fill out a form for a torn box or missing items and send it to us by email.
The situation can be solved faster if you have any photo or video evidence of the unboxing or torn packaging. For video materials we recommend that you upload them to a cloud like Google Drive and send us a link.

How to receive free delivery?

Free delivery can be acquired by placing an order for a specific sum or by using a promo code. Promo codes can be received through our newsletters by email.

General terms

Receiving your ordered goods at the customer service center

You will be able to receive your order as soon as its status is changed to "Ready for pickup"
In order to receive your order, you will need to provide your order number.
Orders can be collected on weekdays from 09:00 to 19:00.
The parcel must be picked up within 5 days of receiving the SMS.

Express courier delivery

The order is sent on the next working day after its status changes to "Ready for pickup"
Please be sure to carefully check the information you submit - the goods will be delivered to the address that you specified in the order.
After ordering, a shop manager will contact you in order to clarify the time and place of delivery.
The goods are delivered only to the entrance of the building– additional fees apply for delivery beyond the entrance! If upon delivery of the goods, you have no means of bringing them up to the office or apartment, we kindly request that you inform us beforehand.

Delivery to Venipak parcel machines

Orders are delivered from 1 to 3 working days from the moment its status is changed to "Ready for delivery".
This delivery method can only be used if you have paid for the order with a bank transfer or on-line with the help of a bank card.
The size of the parcel may not exceed 39.5cm x 41cm x 61cm, the maximum weight of the package must not exceed 30 kg..
The parcel must be picked up within 5 days of receiving the SMS.

Delivery via Venipak Pickup punkts service

Orders are delivered from 1 to 3 working days from the moment its status is changed to "Ready for delivery".
This delivery method can only be used if you have paid for the order with a bank transfer or on-line with the help of a bank card.
In order to receive your order you will have to provide your passport or ID card.
The weight of the parcel may not exceed 10 kg and the length of the parcel may not exceed 1 meter on either side.
The parcel must be picked up within 5 days of receiving the SMS.

Delivery to Omniva parcel machines

Orders are delivered from 1 to 3 working days from the moment its status is changed to "Ready for delivery".
This delivery method can only be used if you have paid for the order with a bank transfer or on-line with the help of a bank card.
The size of the parcel may not exceed 39cm x 38cm x 64cm.
The parcel must be picked up within 5 days of receiving the SMS.

Delivery to DPD Paku skapis parcel machines

Orders are delivered from 1 to 3 working days from the moment its status is changed to "Ready for delivery".
This delivery method can only be used if you have paid for the order with a bank transfer or on-line with the help of a bank card.
The size of the parcel may not exceed 38cm x 43cm x 60cm. The weight of the parcel may not exceed 20 kg.
The parcel must be picked up within 5 days of receiving the SMS.

Delivery to "Latvijas pasts" parcel machines

Orders are delivered from 1 to 3 working days from the moment its status is changed to "Ready for delivery".
This delivery method can only be used if you have paid for the order with a bank transfer or on-line with the help of a bank card.
The size of the parcel may not exceed 38cm x 38cm x 58cm.
The parcel must be picked up within 5 days of receiving the SMS.

Delivery to branches of "Latvijas pasts"

Orders are delivered from 1 to 3 working days from the moment its status is changed to "Ready for delivery".
This delivery method can only be used if you have paid for the order with a bank transfer or on-line with the help of a bank card.
In order to receive your order you will have to provide your passport or ID card.
The maximum weight of the package must not exceed 10 kg.
The parcel must be picked up within 5 days of receiving the SMS.

shipment
Shipment confidentiality We will deliver the purchase as soon as possible to your door or point of delivery!
warranty
Order confidentiality Cash or VISA / MasterCard. By bank transfer or leasing.
Attention! Shop Ohoney.eu contains information and images of a sexual nature. Entrance is only from 18 years old!