FAQ

Can I place an order and go straight to the "Pick-up point"?

After placing your order, we will check the details and start working on the order. When your order is ready, you will receive a notification.

When will my order be ready?

Information about the current and future status of an order can be found on the "Order Information page". When your order is ready, you will receive a notification.

What time can I pick up my order?

The "Customer Service Center" is open on weekdays, from 09:00 to 19:00. You can pick up your order as soon as you receive a notification.

How to pay for an order?

When receiving an order in the "Customer Service Center" you can pay for the order with "Cash" or with a "Bank card". When placing an order on the site, you can pay for the order by "Bank card", "Bank transfer" or make a purchase "On lease".

Can I place an order by phone?

We are an online store and ordering takes place online. It is easy to place an order - just a couple of clicks. If you need any help with placing an order, please, contact us by using the contact form.

Can another person pick up my order?

If the form of payment is "Cash" or "Bank card" upon receipt, the order can be taken by another person. If a prepayment was made, you will need to notify us by e-mail that you want to change the name of the recipient of the order. If the order is issued on lease, then such an order can be received only by the person for whom the leasing agreement is drawn up!

How do I return a purchase?

You can familiarize yourself with the procedure for a partial or full refund of an order on the page "Warranty and the right to return" in the section "How to return a purchase".

When will my order be delivered?

Information about the date of delivery can be found on the site "Order information". When your order will be ready, you will receive a notification.

How to track my order?

The current order status can be seen in the “My orders” section of our website. It is possible to see past, present and future statuses of your order. Whenever something a status change occurs we send out a informative email.

How to find out when the courier arrives?

The courier will not come to you suddenly: he will definitely contact you in advance and specify the delivery time of the order. Orders are delivered on weekdays during business hours.

How do I change how my order is delivered?

By using a communication form or by email. In the email you should include your order number and the new specifications for the delivery.

How do I change the delivery date or delivery address?

By using a communication form or by email. In the email you should include your order number and the new specifications for the delivery.

When can I change the delivery date of my order?

Without any additional cost you can change the delivery date of your order before it is given to the courier. Once the orders status changes to “handed to courier”, you will need to pay an additional delivery fee when changing the date.

If I have changed the delivery date when the order is already on its way to me, what happens?

Since the order is already handed to the courier, you will need to pay for the delivery a second time. Please, follow your orders statuses so that you can plan when to receive it without any additional fees.

How do I find information about delivery times, methods and costs to my city?

On this page you will find a table with prices and delivery methods for all the cities. More detailed information about the delivery costs, dates and methods you will see when registering your order.

Where can I see the locations of all the delivery stations?

On the order details page will be a list of available locations.

I want my order to be carried into my home. Do I have to pay extra for this?

Yes. If you are unable to carry your order inside your house, we can do it for you, for an extra fee.

My order contains large or heavy items. Do I have to pay extra for delivery?

Yes. In cases, where, the order contains large or heavy items, you will be required to pay for a large sized order delivery.

I want my order to be left at my door with no contact with others. Is this possible?

If you wish to receive your order without contact then we advise you to choose delivery to a parcel station. In cases where the delivery is handled by a courier or a delivery point it is not possible to receive your order without contact.

How long is an item stored for in a pickup point?

The package is stored for 5-7 days. In the event that pick-up points are overcrowded, this period may be reduced. We ask you to pick up the parcel as soon as you receive a delivery notification.

How do I check my order when receiving it from a courier or at a delivery point?

First of all check the delivery box. It has to be in perfect condition. After that open it and check to see if all the items you ordered are inside and that none of them have deformations.

How to receive free delivery?

Free delivery can be acquired by placing an order for a specific sum or by using a promo code. Promo codes can be received through our newsletters by email.

How to pay for an order?

When receiving an order in the "Customer Service Center" you can pay for the order with "Cash" or with a "Bank card". When placing an order on the site, you can pay for the order by "Bank card", "Bank transfer" or make a purchase "On lease".

How to perform additional payment for an order?

We will notify you and offer options for additional payment methods if such a situation arises.

How to receive a refund for an order or for overpayment?

If a refund is required in whole or in part, please fill out the "Refund Form" and send it to us by e-mail.

How do I return a purchase?

You can familiarize yourself with the procedure for a partial or full refund of an order on the page "Warranty and the right to return" in the section "How to return a purchase".

I see a product on the site - can I come and pick it up?

To receive the desired product, place an order online, specifying a convenient form of delivery and payment for the order. When your order is ready, you will receive a notification.

Can receive consultation regarding an item by phone?

Consultations regarding items can only be received by using electronical communication methods. (Email, contact form)

How can I find out additional information regarding a specific item?

To receive additional information regarding an item, it's contents or delivery options, please, contact us using either the contact form or by email.

How do I know when an item is available for purchase?

Information about the availability of the product for ordering will be published on the product description page. Stay tuned for the updated information on the page of the desired product.

How to find out about the cost of an item?

Information about the cost of the product will be published on the product description page. Stay tuned for the updated information on the page of the desired product.

Can I see the product first and then place an order?

We are an online store and you need to use the Internet to familiarize yourself with the product. If you have any questions about the product, please contact us using the contact form.

Why is an item available only for a legal entity?

This is due to long delivery times and limited product warranties.

Is it possible for me, a physical person to buy an item available only for legal entities?

No. But we suggest you follow the products status: as soon as a supplier changes their rules, the item is available for purchase for all client categories.

What documents confirm the product warranty?

The warranty is confirmed by purchase documents, such as receipts.

Is it possible to receive warranty repair without a warranty card?

Yes, by showing proof of purchase, such as a receipt.

Where can I find the warranty card for my item?

The warranty card can be found on the site “Information about order” in the “Additional details” page.

The serial number has not been filled in on my warranty card. What do I do?

You need to fill in the serial number yourself by copying it from the item.

Who do I turn to with questions regarding warranty?

An authorized service center or SIA VSPRO warranty department.

Where to find service center contact information?

On the site under “Warranty” on the page “Authorized service centers”.

On what days does the warranty department work?

VSPRO's Warranty Department is open Monday through Thursday, 10:00 am to 6:00 pm.

What are the warranty department's working hours?

From 10:00 AM to 6:00 PM

How do I return a purchase?

You can familiarize yourself with the procedure for a partial or full refund of an order on the page "Warranty and the right to return" in the section "How to return a purchase".

What days do you work?

The Customer Service Center is open on weekdays. If there is an official day off in Latvia, then the "Customer Service Center" is closed. The online store works around the clock. More information about the working hours can be found on the page "Contacts"

How long do you work?

The online store works around the clock. The "Customer Service Center" is open from 09:00 to 19:00 on weekdays. More information about the working hours can be found on the page "Contacts"