FAQ

Can I place an order and go straight to the "Pick-up point"?

After placing your order, we will check the details and start working on it. When your order is ready, you will receive a notification.

When will my order be ready?

Information about the current and future status of your order can be found on the "Order Information" page. When your order is ready, you will receive a notification.

What time can I pick up my order?

The "Customer Service Center" is open on weekdays, from 09:00 to 19:00. You can pick up your order as soon as you receive a notification.

How to pay for an order?

When receiving an order at the "Customer Service Center", you can pay for it with "Cash" or with a "Bank card". When placing an order on the website, you can pay by "Bank card", "Bank transfer" or by choosing the "Leasing" option.

Can I place an order by phone?

We are an online store and ordering takes place online. It is easy to place an order - just a couple of clicks. If you need help with placing an order, please contact us using the feedback form.

Can I receive a consultation regarding an order by phone?

Consultations regarding orders are provided only electronically (email, feedback form).

Can another person pick up my order?

If the payment method is "Cash" or "Bank card" upon receipt, the order can be picked up by another person.
If a prepayment was made, you will need to notify us via email that you wish to change the name of the recipient.
If the order is issued on lease, it can only be received by the person who signed the leasing agreement!

How do I return a purchase?

You can familiarize yourself with the procedure for a partial or full return of an order on the "Warranty and Right of Return" page in the "How to return a purchase" section.

When will my order be delivered?

Information about the delivery date can be found on the "Order Information" page. When your order is ready, you will receive a notification.

How to track my order?

The current status is displayed on the "Order Information" page. You can view the current, previous, and next status of your order. When the status changes, we send you an email.

How to find out when the courier arrives?

The courier will not arrive unexpectedly: they will definitely contact you in advance to specify the delivery time. Orders are delivered on weekdays during business hours.

How do I change the delivery method?

Use the feedback form or write us an email, indicating the order number and the new conditions.

How do I change the delivery date or delivery address?

Use the feedback form or write us an email, indicating the order number and the new conditions.

At what point can the delivery date be changed?

You can change the delivery date without extra costs until the order is handed to the courier. As soon as the order receives the status "Handed to courier", an additional delivery fee will be required.

What happens if I change the delivery date when the order is already on its way?

Since the order is already on its way, you will need to pay for the delivery services again. Please track your order status to plan the delivery time without additional costs.

How do I find the delivery methods, times, and costs to my city?

On this page you will find a summary table with prices and delivery methods. More precise information about times, costs, and methods will be shown on the checkout page.

Where can I see all pick-up points?

They are listed on the checkout page.

I want my order to be carried upstairs and into the premises. Do I have to pay extra?

Yes, if you are unable to carry the order into the premises yourself, you can order delivery with carrying-in for an additional fee.

There is a large or heavy item in my order. Do I have to pay extra for delivery?

Yes, in case of ordering a large or heavy item, you will need to pay extra for large-size delivery service.

I want the order not to be handed to me personally, but left at the door. Is that possible?

If you wish for contactless delivery, we recommend using delivery to parcel terminals. For delivery to pick-up points or by courier, contactless delivery is currently not available.

How long is the parcel stored at the pick-up point?

The parcel is stored for 5–7 calendar days. If pick-up points are overcrowded, this period may be shortened. We ask you to pick up the parcel as soon as you receive a delivery notification.

How to check the order when receiving it from a courier or at a pick-up point?

First, inspect the parcel – the packaging must be intact. Open the order packaging and check that all items have arrived and their packaging is undamaged.

How to get free delivery?

You can get free delivery if you place an order for the required amount or use a promo code. The promo code can be found in our email newsletter.

How to pay for an order?

When receiving an order at the "Customer Service Center", you can pay for it with "Cash" or with a "Bank card".
When placing an order on the website, you can pay by "Bank card", "Bank transfer" or by choosing the "Leasing" option.

How to make an additional payment for an order?

We will notify you and offer additional payment options if such a situation arises.

How to get a refund or overpayment for an order?

If a full or partial refund is required, please fill out the "Refund Form" and send it to us via email.

How do I return a purchase?

You can familiarize yourself with the procedure for a partial or full return of an order on the "Warranty and Right of Return" page in the "How to return a purchase" section.

I see a product on the website – can I come and pick it up?

To receive the desired product, place an order online, specifying a convenient form of delivery and payment. When your order is ready, you will receive a notification.

Can I receive a consultation regarding the product by phone?

Consultations regarding products are provided only electronically.

How to find out more details about the product?

To find out more details about the product, technical parameters, equipment, or delivery conditions, please contact us using the feedback form or email.

How to find out when the product will be back in stock?

Information about product availability for order will be published on the product description page. Stay tuned for updates on the product page.

How to find out the price of the product?

Information about the price of the product will be published on the product description page. Stay tuned for updates on the product page.

Can I first see the product at the "Customer Service Center" and then place an order?

We are an online store, and you should use the internet to familiarize yourself with products. If you have questions about the product, contact us using the feedback form.

Why is the product available only for "legal entities"?

This is due to the long delivery time and limited product warranty.

Can I, as a physical person, buy a product intended for "legal entities"?

No. However, we recommend following the product information: as soon as the supplier's conditions change, the product will become available to all categories of buyers.

What documents confirm the product warranty?

The warranty is confirmed by purchase documents, such as a cash receipt and/or a strict accountability invoice.

Is warranty repair possible without a warranty card?

Yes. When contacting a service center, you must provide a proof of purchase.

Where can I find the warranty card?

The warranty card can be found on the "Order Information" page in the "Additional Information" section.

The serial number is not filled in the warranty card. What should I do?

You should fill in the "serial number" field yourself by copying it from the product.

Where should I go for warranty issues?

To an authorized service center or the VSPRO warranty support department.

Where can I find the service center contacts?

Service center contacts can be found on the "Warranty" page in the "Authorized Service Centers" section.

What days is the warranty department open?

VSPRO's warranty department is open on weekdays from Monday to Thursday, from 10:00 to 18:00.

What time is the warranty department open?

From 10:00 to 18:00.

How do I return a purchase?

You can familiarize yourself with the procedure for a partial or full return of an order on the "Warranty and Right of Return" page in the "How to return a purchase" section.

What days are you open?

The "Customer Service Center" is open on weekdays. If there is an official holiday in Latvia, the "Customer Service Center" is closed. The online store is open 24/7. More details about the working hours on the "Contacts" page

What are your working hours?

The online store is open 24/7. The "Customer Service Center" works from 09:00 to 19:00 on weekdays. More details about the working hours on the "Contacts" page