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Product questions for Prostate massager Svakom Vick Neo — silicone, waterproof, 7 modes, rechargeable, 9.5 cm length, black
Short product description:
Svakom Vick Neo is a silicone prostate massager designed for P‑spot stimulation (and G‑spot/clitoral simultaneous stimulation for partners). Ergonomic curved shape with a wide base for perineum contact, velvety soft-touch surface and fully waterproof construction. Measures 9.5 cm total, 6.5 cm insertion length, diameter 1.3–2.8 cm, weight 82 g. Offers 7 vibration modes in 5 intensities, USB rechargeable, includes storage bag, and can be controlled via on‑device buttons or the FeelConnect 3 app for long‑distance and interactive control.
Manufacturer:
Svakom
Category:
Prostate Stimulators
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Can this product be purchased for a company (with VAT)?
Yes. Ohoney.eu works with legal entities in Latvia and across Europe. The product price already includes VAT. For certain product categories, as well as for companies from other EU countries with a valid VAT number, a 0% VAT rate may apply. We issue the invoice immediately after the order is placed, support electronic BIS invoices, and automatically generate all necessary accounting documents. You can complete the purchase for a company online — simply select the company profile and choose bank transfer as the payment method during checkout.
What is the warranty period?
All Svakom products come with an official 1 Year warranty. It covers all manufacturing defects and malfunctions that may occur during use. The warranty is valid at all authorized Svakom service centers and through Ohoney.eu
Can the product be returned after purchase?
Yes, you can return the product within 14 days of purchase if you bought it as a consumer (not a legal entity). Returns are possible without giving any reason — the main condition is that the product retains its original appearance and full set of accessories. We will make the process as simple and convenient as possible: just contact our customer support team, and we will help you arrange the return.
Where should I contact for warranty service?
For warranty-related questions you can contact the Ohoney.eu (SIA VSPRO) customer support team. We will assist with consultation, warranty claim processing, and coordination with certified service centers.
Where can I download the instructions for Prostate massager Svakom Vick Neo — silicone, waterproof?
You can download the instructions in PDF format from the “Instructions” section on the product description page. The file contains complete information about installation, setup, and usage.
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